FAQ

The Most Frequently Asked Questions And Answers

Yes, all of our designs are manufactured by hand in our factory in Stormill, Roodepoort.

Simply fill out the contact form on our contact page and we’ll give you a call to give you all the information that you need.

Alternatively, send us an email or call us if you’re in a hurry.

If you’d like, we would be happy to set up a meeting

After the initial contact and once you feel that you’re ready, we will arrange a meeting at your convenience to discuss exactly which design and sizing would best suit your needs.

We will then finalise details such as colour, fabrics and finishings before the order is processed.

We require a 50% deposit to confirm the order with the balance to be paid before delivery.

Yes you may. We encourage all of our customers to pay us a visit to find out exactly what they’re paying for. 

When it comes to furniture, the quality is in the bones and there’s no better place to put your mind at ease than the birthplace of your new furniture piece.

Orders are processed and delivered within 4-5 weeks. 

All designs come with a 2 year workmanship warranty and a 5 year frame warranty.

Regular updates will be provided on your order via direct communication.

If you follow our social media pages on Facebook and Instagram, you might even see it there so keep your eyes peeled.

We generally allow clients free reign on how they would like their design to look and feel under the guidance of our manufacturing experts.

Some of the elements that we allow you to change are:

-Fabric/Leather

-Colour

-Size/Orientation

-Cushioning

-Steel/Wooden Legs

-Number of Divisions

We are continuously collaborating with different manufacturers to bring you new and unique designs. 

Keep your eyes peeled on all of our social media pages for all of the latest updates

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© 2019 PIONEER DESIGNS

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